Not Worth It - Recensione dipendente - Lead SDA presso SelectQuote

- The leads they use are so low intent that much of your day to day success will depend on "luck of the draw" on what calls you get. - One of the reasons for this is they use underhanded, bait and switch tactics to acquire a lot of these leads. (i.e. - People filling out job applications that some how get sent to a mandatory page they must fill out to continue, even though they don't, in any way, fit the criteria for folks we want to talk to)You'll spend hours calling 30 y/os during AEP who don't and cant even get Medicare. - I had a meeting with my manager where I asked for clear guidelines/metrics I needed to hit in order to move up to the higher tier sales pod. I not only hit those marks, but exceeded them. When the day came for SDAs to be moved up or down, I stayed put. When I asked why I wasn't moved up, I was told "We would talk about it later" which never happened. Promotions appear to be based on pulling names out of a hat - The schedules they assign show that you are nothing but a work horse to them. They make you work for 7 hours before taking your 1 hour break at 4, 5 or even 6 pm. - You are consistently put in positions to fail, instead of being in a position to succeed. - They don't have enough agents and you, as the SDA get punished if you get someone to agree to the transfer but there are no agents available. Example - If you have 5 people agree to transfer, but have to schedule 5 callbacks because there are no agents available, your metrics show you as having 0/5 transfers which negatively impacts your conversion % and your earning potential. Strange that only one person gets punished for the company's internal logistics issues. You will even field some of these scheduled callbacks for an easy transfer, only for there not to be an available agent. So you have to schedule another call back, cant make this up