Do not quit your job for this role. - Recensione dipendente - Customer Success Agent presso SelectQuote

1,0
28 feb 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Got to work remote. That’s about it.

Svantaggi

Population Health division is like working at a daycare run by toddlers. As a licensed insurance agent, I was sold on great pay, benefits, commissions and bonuses. Training was like death by fire. There was no choice which shift you get. Saturdays are mandatory during OEP. Benefits package was totally unaffordable at any rate of pay. If you are a licensed producer, you have to wait six months before you can attempt to get a producer role. The “leads” were brought over from Medicare plan recipients and most were so angry by the time they got to me and other callers were spamed into calling in. Played stupid games in the chat all day for a $1. Commission structure was a joke. The first thing you see when you start your shift is, “we have the right to cut the bottom 20% of agents who aren’t producing”. Not a pleasant way to start your day. You might make $60K a year if you have ice running through your veins and want to be emotionally drained at the end of your shift Don’t leave your good job for this role!!

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5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good. I’m happy there. No issues

Svantaggi

Not really much. You get what you put in

3,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Annual bonus based on employee and company performance

Svantaggi

Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

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Risposta di SelectQuote
3d
Thank you for taking the time to share your feedback. We’re glad to hear you recognized our bonus program and appreciate you sharing your perspective on compensation, career growth, and workload. Feedback like yours helps us better understand where we can continue to improve the associate experience. We appreciate your contributions during your time at SelectQuote and wish you all the best in your future endeavors.
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