Vantaggi
Ability to work from home, 24 hr call center so hours work for most, Guaranteed 40 hrs a week and since we take multiple lines of business you get tons of experience.
Svantaggi
Lack of communication, the fact that you take multiple lines of business its a double edged sword because there are things you can say to one client but cannot say to the others. Coverage on weekends for night shifts are sparse, most of the time there are 3 reps on the phones taking up to 70 calls a night. They only promote you to a lead position if you work in office so if you work remotely then you can kiss the option of growing in the company good bye. Theres also a huge lack of communication between all of the managers, if you do one thing wrong expect to not only get multiple emails about it but also multiple phone calls. Seniority means nothing, the new hires get hired on for the prime shifts of Monday-Friday during regular business hours where the reps who have been there for over a year get denied for any shift requests they put in.