So much potential but such a let down - Recensione dipendente - Management presso Servcorp

Thank you for taking the time to share your candid feedback. We acknowledge your comments regarding your experience with autonomy and basic fundamental management principles, however, there are many examples contradictory to your opinion. The management scope within Servcorp is democratic, wide and varied, having often been described as a 39-year-old start-up (founded in 1978). We respectfully disagree with you on your comments regarding tertiary education. Education is highly valued and well regarded within all areas of Servcorp so we are sorry to hear that this was not your experience. Many of our Servcorp team members have a tertiary or postgraduate education. However, regardless of tertiary attainment, our education system within Servcorp encompasses one of the best holistic training programs in our industry. For example, a typical management role within Servcorp includes sales, local area marketing, team hire, training, performance management, client customer service, accounts, P&L responsibility for profits, IT maintaining and set up systems for new clients and teams. In regards your comments on team turnover we take this very seriously and will continue to look for ways to motivate and reward all of our team members. We have invested heavily in team training to help increase team members retention and longevity. We have an on the ground team of approximately 150 across ANZ -with the average age being 25 years old. The standard published statistics for this age group within similar organisations have an average turnover every 1 year and eight months (HILDA, Department of Employment 2014), so we are well within the norm. We have many ANZ managers who have been here for over five years (12+ managers just in Sydney) and we certainly pride ourselves on having some of the finest management teams in the business and retaining this top talent. Whilst we appreciate your feedback, it doesn’t, however, align with our normal management feedback. Once again, we thank you for taking the time to share your feedback with us.