Technical Support Engineer - Recensione dipendente - Technical Support Engineer presso ServiceNow

2,0
6 dic 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits are really good. RSU, ESPP, healthcare, pension... They allow to work from home if you have a good reason to do so. High salaries.

Svantaggi

There are many people in this company who does not want to do their job. People are waiting for each other to progress which is causing jobs to be either done late or not done at all. Staines office is perfectly boring, although there is some effort going on to change, I dont believe it is working. Management is too customer oriantated, sometimes I had the feeling like I am a robot that management uses to achieve their goals. Sometimes it is even hard to go and grab a cup of coffee with collegues because management could be watching you and everything is so urgent for them. I believe interview process must be improved. Since I realize there are some people who are not qualified enough to do the job. If you expect fun work place events, ServiceNow is not a good place to work. Everybody is this company is overloaded!

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5,0
3 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Big Tech health + vision + dental benefits

Svantaggi

Significant change and movement in org.

2,0
17 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Svantaggi

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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