Jobseekers Beware - Recensione dipendente - End User Compute Engineer presso ServiceTec

1,0
22 apr 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pros of Job The techs ob the diffrent teams are great. The mix of diffrent coultures and skills makes for great conversations and diffrent points of view. Benefits are similar to most jobs on market. Medical, Dental and 401k that has matching upto a certain amount. There is also vacation time and PTO. All these benefits change depending on roll.

Svantaggi

-Cons of Job The position and lack of staff leads to long long hours. Salary technical employees can average 65 to 80 hours a week. There was zero work life balance. I was told things will change and they got worse. Even for the other technicians things have been going downhill.The work schedule changes so frequently due to the lack of people and you can be asked to work any day or time sunday to Saturday from 4am to 10pm. Pay is not in range with the amount and type of work you do. When you start you agree and sign you job description. After a few weeks it changes and your doing other things not described and the bring up the other "duties as assigned" so if you do take the position you maybe doing just about anything. Lack of tools and equipment to do job. There is a lack of tools such as screwdrivers and other basic tools Most techs just buy there own. There is a lack of testing equipment so you have to build task sequences and images blindly. There is also a lack of adaptors and different connectors for the machines you are testing and its quicker to buy your own. You are treated like a second class citizen at this site and even though your the subject matter expert there is a constant struggle and you need to prove yourself daily. Moral is very low and there are no incentives or moral boosters.The work environment is very hostile and abusive leading to quick turn around and it takes long to replace people. There is 0 training or learning opportunities for higher level techs. If you are a higher level tech the work is very mundane and your day ends up fixing things that were caused by project management . All our teams are lead by a contractors who have the power to evaluate your performance and fire you with no clue about whats actually going on. Lots of empty promises and things said that never happen. Its a good idea to get everything in writing. Working for this company has been the worse place i have ever worked. The time i have worked there has left mental scars that will take a long time to heal.

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Risposta di ServiceTec
5y
Thank you for your review. However, I am very surprised at your feedback based on your resignation letter which I would like to take the opportunity to quote; first line “It is with great pain that I write this to you today”. The second and final paragraph of your resignation letter states the following “I wish to take this opportunity to say that no greater compliment has been paid to me than the unfailing trust which you and the team have continuously extended to me in the last few months of service”. I would now like to address the other concerns you have stated:- ServiceTec offers excellent healthcare benefits and there is no differentiation based on the employee’s position. Furthermore, full in-network medical and dental is paid by the Company for all employees, something which very few employers offer. It is not ServiceTec’s culture and/or expectation that any employee works 65-80 hours a week. We do, however, expect employees to work effectively during their work hours. The working hours for the majority of airport employees are aligned to a work schedule. Working hours are varied due to the nature of the aviation industry and work schedules are temporarily adjusted to cover for planned absences, for example. This working practice is typical of the airport environment. ServiceTec’s job descriptions capture the main elements of the tasks required of a position. Unfortunately it is not practicable to detail every single task that may occur due to the fluidity of the environment we work in. We ask our team members to be incredibly versatile as we service customers in an industry that changes daily. Tools are provided by our customer and at no time has there been an expectation by ServiceTec for employees to buy tools. Employee morale is very important to ServiceTec as it’s part of our ethos to provide a positive working environment and this is something that we continually strive to achieve. This does mean, on occasion, a disruptive team member may be removed, even during their notice period. I acknowledge that working for ServiceTec and, also, the airport environment is not for everyone. We wish you every success with your next employer.

Esplora altre recensioni su ServiceTec

5,0
24 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work environment and experience

Svantaggi

Very busy, fast pace, bad schedule

4,0
23 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Upwards growth and great technical team.

Svantaggi

Senior management was very stern with their decisions.

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