Customer Success - Recensione dipendente - Dipendente anonimo presso ServiceTitan

5,0
10 apr 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

ServiceTitan is very mission-driven. Many companies have catchy purpose statements, but it's very motivating to work in an environment where we all invest so deeply in our customers and one another and support a product that affects our customers' businesses and lives in a major way. That comes with a great deal of responsibility, so this job is not easy, and we all work hard. That leads me to my coworkers. You won't understand until you see for yourself, but my coworkers here are amazing. They're smart, humble, and helpful. We learn from one another, lean on each other to achieve our goals, and also bond pretty deeply outside of work. It's a beautiful culture driven by great core values, and I feel very fortunate to play a part of it all.

Svantaggi

Nothing, but I have to fill this box out.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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