Great to Bad in a Hurry - Recensione dipendente - Sales Development Representative presso ServiceTitan

2,0
15 set 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Overachieve and no one will bother you. PreCovid - Travel all the time collecting rewards and points, eat expensive dinners and run up bar tabs. Several great individual contributors and a few leaders in the sales org.

Svantaggi

Company has slowly crept from 'startup' to corporate and has not yet trimmed the fat of inexperienced management. WFH has exacerbated the issues with management. In the meantime, the managers have implemented manual processes (weekly) and ICP standards have gotten extremely limiting to sales reps goal of booking and closing deals. It's easier to call out who we can't work with at this point than who we actually can. Little room for creativity in the sales process. No surprise but the SalesForce instance is as bad as it gets, as a sales strategy, several duplicate accounts exist and multiple reps have the pleasure of crossing swords and reworking leads. Leads that are DQd are recycled for the lower level reps to discover the pleasure and pain of working an exhausted account. Wonder if this plays a role in poor sales forecasts? Industry is very nuanced and the amount of unique challenges within the market make this a tough sell. Enablement lacks credibility. When I first started, sales people looked to close / win every deal, now they look to follow every rule / dq every opp to protect themselves. SDRs are baited with promotions and the carrot is dangled just close enough for you to believe it. None of the perks listed on company Job Descriptions have transitioned during WFH / Covid. Either join the Cult of ServiceTitan or move along.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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