Fear and loathing - Recensione dipendente - Corporate Marketing presso ServiceTitan

2,0
18 set 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The product is the real-deal and their fundamentals are good, insofar as they have customers stuck in the stone age that need a modern tool. God help them if someone steps into the space with a simpler -- and cheaper -- product that actually works.

Svantaggi

This is a place dictated entirely by a culture of fear. Middle management lacks the expertise to build concise project plans that balance what the executives want without utterly caving in to their absurd demands. You will be asked to execute tasks that are pointless, wasting time, money, and talent. If you protest, they will minimize you and cut you. If you share your expertise with too much gusto, they will paint a target on your back and single you out. The company claims to believe in radical candor, but they actually use this concept to weed out dissidents. If you want to have a long career here, keep your head down, do not share too many opinions, and do what you're told. This is not a company, it is a cult of personality built around the executive team.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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