Terrible Experience - Extreme Micromanagement - Recensione dipendente - Sales Development Representative (SDR) presso ServiceTitan

1,0
3 gen 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home opportunity. Laptop provided for day to day work activities. Nice gear provided by company

Svantaggi

Terrible Middle management. If you are hitting quota management will leave you alone & will not bother you. If you are not hitting quota, expect to be micromanaged to the most extreme intent regarding making more calls throughout the day. Making sure that you are hitting over 50 dials a day, requested to listen to gong calls everyday, even after work hours. It isn't uncommon to hear from management that in order to be great - you'll have to stop listening to music, and listen to gong calls everyday during your life outside of work. Micromanagement, lack of work life balance, and middle management does not have a pulse on what is going on within the sales team. I've seen employees who are still currently employed with Service Titan morals go down over time from working with the company, I've seen employee's mental health completely being thrown down the drain & they are not the same person as they were coming into the company. & Middle management has no clue. It speaks to the dying & draining culture that is happening currently at Service Titan... Which is also why there turnover rate for employee's is extremely & incredibly high..... This also speaks to why as they are always continuously hiring at this company for more SDR's - because a lot of people are quitting and or getting terminated. Not a lot of retention going on - and again you must question why people are not wanting to stay & also why are people getting fired? A lot of big question marks for this company. I would not recommend this company to anyone. There is a lot more bad then there is good - and I hope you all are sincerely reviewing these reviews prior to signing on with this company.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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