Please Do Not Work Here. - Recensione dipendente - Dipendente anonimo presso ServiceTitan

1,0
31 mag 2023
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The one great thing about this place is the people. There are some really kind people here who really seem like they want to help. The benefits are pretty decent and about what you expect for most startup companies. Unlimited time off, health insurance, remote work, they have all of that.

Svantaggi

I do not recognize this place anymore. They laid off tons of really talented people just to look good on paper. And then two weeks later giving away a cartier watch at an employee conference. Like what?? The execs still get to enjoy their nice fat salaries and big luxury mansions because they took absolutely no pay cuts. (Seriously, google "ServiceTitan founder mansion") Meanwhile, hardworking employees get handed a pink slip and are shown the door. A couple other reviewers said it - the leadership is absolutely tone deaf. They do not care about you...they only care about their profits. Look at the glowing 5 star reviews on here lately. No details, no substance. You trying to tell me those are legit? Not buying it, fam. Those read suuuuuuper fake to me. C suite leadership here badly needs a purge. The CFO we had that seemed like he knew what he was doing left before 2022, and I don’t think we ever got an actual new one, which might explain why we burned through so much cash last year. Marketing is led by a CMO who has never had real world experience as a marketer. I mean what can you expect with that? DEI is nothing but performative at best, given a lot of their DEI people have been laid off. Guess all that talk about diversity is only great when you are raking in VC money. The C suite is a total boys club, though so I guess its not a surprise. If you are part of an underepresented group, this place talks the talk but they do not walk the walk. As a couple other reviewers mentioned, C suite leaders can’t read the room. The recent layoffs are the new Bruno because you dont talk about them. Morale is rock bottom and no one seem to care that the great culture we once had has been replaced with a culture of fear. We used to care who we sold to. Now we sell to anyone who will give us the time of day just to look like we can turn a profit to investors. We missed the IPO boat before the economy tanked and our customers and employees are paying the price.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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