You don't know what you got 'til it's gone. - Recensione dipendente - People Manager presso ServiceTitan

1,0
12 lug 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- If you have or plan on having a family. - Good snacks. - Nice office views. - Strong internet connection.

Svantaggi

How many of you have ever felt personally victimized by Regina George? - Behavior of certain employees is shockingly rude and entitled. The internal support team can be treated poorly and often taken advantage of as if they were personal assistants for every C-level, or C-level friend. - A HUGE investment of time, money, and resources (unqualified) dedicated to poorly designed offices that sit unoccupied. Multiple architecture firms, start/stops, change orders and 'payments to friends of the family'. - There is a prevalent issue of nepotism and favoritism in every department. Many individuals speak confidently despite having little to no experience in the topics they discuss, kneecapping the true professionals in the room. - Absent leadership (directors+) has created a divide between employees and executives. Leadership intentionally keeps their blinders on, ignoring the burnout their teams face. - Pay is abysmal. Embarrassed by what my team was making when I started. Worked my tail off to get them to where they should have been the whole time. Raises and promotions were about as nebulous as the review rubric managers were forced to fill out quarterly. And whatever you do- don't question your own pay. You will be targeted. - Unlimited time off is a farce. So busy, you will drown if you go on vacation and when you do you are still getting slacks, emails, calls, and texts to solve everyone else's issues. When you try to true up going out, they pull the "use it or lose it" BS policy. - After leaving I found myself seeking professional help. ServiceTitan left me burnt out and less than when I started.

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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