Not a place to grow - Recensione dipendente - Sales Development Representative (SDR) presso ServiceTitan

2,0
17 mar 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good base pay, great co workers (if your lucky).

Svantaggi

This is a not a company you will grow in. You will see people come and go some of it is because people quit, others times are because they fire people pretty easily here. But in terms of growth, you will not see it. There are people who have been in the same role for 3 years with no promotion to AE. In fact there was an SDR who has been at ServiceTitan for 3 years, good rep, had great months, but had a few bad months and they let him go. My first day on the Job my manager told me the AEs are not your friends and he was right. The system is pitted against you. The AEs are financially motivated to DQ your meetings and will do everything in their power to do so. We have a specific ICP and the AE's will ask questions in a certain way to get the meeting DQed or even go through your previous conversations with the customer to find a way to DQ it. You will spend a lot of time working on a lead, and when you finally get a demo scheduled, the AE will find a way to DQ your meeting. On top of all this, ever since the company went public, Things have gotten worse. SDRs used to be able to have huge months where they make like 10k, with the new comission structure that is no longer possible. The commission is less and now theres also a cap, and its pretty much impossible to even get to that cap in the first place

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5,0
30 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

great product, demos are put up for you.

Svantaggi

quota is a little unreasonable. pipeline can be garbage.

1,0
17 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Svantaggi

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

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