Great! - Recensione dipendente - Customer Operations Specialist presso Shadow

Shadow is the most open-minded company I've had the pleasure of working with. Your feedback goes far and the executive team is accessible. The company wants to succeed and will try as many strategies as possible to do so.

This is a global company so communication is sporadic. Shadow does have new leadership that clearly wants to see this change, though.

First off, offering free Medical is AWESOME. Most of the people are awesome. The company has cool tech that will hopefully take over the PC market one day. There is some room to grow but not much and you have to be ready to hit the ground running. Most of the people are cool and are nice to work with. A decently stocked fridge as well. CEO and CFO are locked in and ready to grow.

Being a California only service at the moment has created more hurdles than expected from a support and user facing direction. There some times is little to nothing to do. There are side projects to work on but the problem is, you are expected to know it all even though you have admittedly no experience in the role. You won't be trained and will be expected to know exactly what they want from you. This can set you up to fail. If not, well, you could be out the door. You are always on the knifes edge on whether or not you are going to be employed. The CFO and CEO are pretty hands off. It comes down to a 3rd person who seems to have heavy influence on what happens, who stays, and who goes. It probably also isn't good that the person will bad mouth those he doesn't like in an open setting where everyone can hear it. Not exactly a morale booster.