Doesn’t Treat all employees equally. Has limited to no process structure. Wild Wild West when it comes to whose customer is who. No real appointment structure as other advisors can throw repair orders into techs names skipping the dispatching order causing other customers to wait longer. Long shifts 7-5 or 9-7 during the week and 7-6 on Saturdays with management never around on Saturdays. Management allows staff to be continually late when store is opening. Management allows 4-5 techs in the same group ( oil change techs, line tech or master tech) to all go to lunch at the same time causing major delays in the shop. No real process on recommendation come returns from previous visits.
Risposta di Sheehy Auto
1w
Thank you for taking time to give us a review! We are glad to hear that you feel Sheehy Auto Stores has great benefits and pay potential. We are sorry to hear about the issues you raised in service. Please feel free to email me directly at lisavigneault@sheehy.com to discuss how we can improve. Thanks again for your feedback.
Lisa Vigneault
VP, Guest and Talent Experience