Vantaggi
It is what it is. Emails, calls, and live chats. Fairly interaction based, around 50 minimum per shift. Overall great place to work with decent benefits. $19 an hour Canadian. Nice to work remotely too. It's a bit too glorified within the company as a "super-role" but in reality, it's just customer support. Definitely a good team behind Shopify, and I back the product 100%. You can move up really easily if you stand out (which isn't hard to do). Not sure how it is now, but if you're pulling over 100 interactions a day, then you'll be up for a promotion in a few months. They reward hard work, I'll say that.
Svantaggi
"Leads" don't get paid much more than guru's get, and are expected to hustle hard for it. Not going to say any names, but there's a few people who have been there since the beginning and are a bit too buddy-buddy with the higher ups. Long time people having not a lot of experience, but just been there since day 1, you get a lot of unprofessional behaviour. Expected in a fast growing company, but just a con in my eyes. Also, there's a lot of Kool-Aid. And you've got to drink it. All of it.