Not Who They Say They Are - Recensione dipendente - Customer Success Guru presso Shopify

TLDR Shopify is no longer the company they led us to believe. The promises that were made at the outset have been totally erased and are no longer even acknowledged if you inquire about the changes. Bullet point summary below. * management does not care about employee mental health * role will fundamentally change overnight with no context provided * have been repeatedly told to comply without questioning, chastised for voicing my opinion * opportunities for advancement are a total joke, with hundreds of applicants for a single role * pay is not on par with industry standard, and is not something they intend to improve * ongoing training is minimal regardless of features introduced * little to no job security * clear divide between product and support side of org - frontline support feels more like an outsourced call centre than an integrated part of the company * expected to support the entire internet as it pertains to business