Vantaggi
work from home, life-style spending, health insurance allowance, great peers.
Svantaggi
Moral has decreased dramatically since they decided to stop hosting regional support summits. Year after year we are waiting for them to rehost them but it hasn't come. The rest of Shopify get their own grand summit yearly in Canada to be flown out to, but I guess Support roles are not worth spending that money on. Thinking of moving to a younger tech company who still loves its support employees and hosts yearly summits for them, other peers have left for similar reasons in this last year. Face to face connection is so important for remote jobs and its really disheartening to feel less valued in the company and have our own summits discontinued. Summits gave us our energy for the year and something to look forward to and feel like we are apart of the company's mission and as a whole, without being invited or having our own support summit I feel like we are not truly seen as apart of Shopifys team by the execs even though we work so hard to support our customers and be the face of the company.