It was good... until it wasn't... - Recensione dipendente - Dipendente anonimo presso SimplrFlex

You do a lot of work on tickets that a lot of times you do not get paid for. You also have a employee review number. This is not necessarily a good thing because no other job gig or otherwise has non-qualified non-employee persons judging whether or not another non-employee is worth keeping around. They will send you emails about a number being low and tell you that you are at risk of being deactivated when their clients unfortunately are not the cream of the crop and have a lot of issues with their own processes and relay those same issues to the platform and that somehow is reflected on you like it is your fault. There is literally nothing we can do if a customer is not happy about being told no they can't do something or no we can't do something. Or if the company has consistently given them broken or not in the same condition item that they purchased and the customer is agitated already. Or if they have issues in delivery and have people angry on social media and elsewhere about it because they failed to live up to their promises that is not something we can help since we are not shipping. When you go to check your numbers they quote it is consistently higher then they say it is and that makes for a very confusing time. I think there is a lot of disorganization from both the people running the platform as well as the clients. You cannot provide the best customer service experience without all the information available or policies that change and they do not consistently notify you of those changes but will write you a slightly nasty letter or message about what they feel you did wrong. Or agree with the customer and don't have a good explanation as to why they feel that way that other people with an objective opinion do not quite understand either.