Vantaggi
Work from home. They did say that there was career progression opportunities into paralegal roles, but because everyone quits the contact centre within 6months, they stipulate you have to work there for 12months before applying. Hard to think of any pros because the job is horrible, and because it's WFH you don't have any colleagues to make it better.
Svantaggi
Minimum wage and mistreated. There's clear favouritism and essentially anyone who has stuck around for longer than 6 months has their workload almost entirely removed, I guess to keep them there. If you're a new starter, expect that you will be taking 20/30 calls a day, meanwhile, the most experienced staff are literally doing 2/3. If you call some of the more experienced team members for help, they won't answer or they'll be pissed off, even if you try pass one of their clients through, they'll say to tell the client they'll call them back. The managers are 'catty' (for want of a better word) comment on people and make digs, threaten the team generally in meetings that if performance doesn't improve then they'd be looking at removing you. They say you can come to them for support, or to take your time logging cases, but then when you actually do or if you try and log a case, they'll tell you to get back onto online immediately and log the job later. Or ask why it's taking you so long and say it's not good enough. This pressure to be always on the phone taking details while there's 2/3 more experienced members of staff not taking any calls because they're on different lines that are soo quiet. Sooo demotivating when you're literally taking calls back to back, doing your best, unable to get support when you need it, getting stressed trying to get something logged as quickly as possible and then be told it's not good enough. You missed this. You didn't ask this. You need to spend less time in wrap-up. You won't pass probation. I don't think there was anyone who had worked there for longer than a year, everyone got out as quickly possible. Multiple people just quit on the spot after a few weeks because it's so horrible. I had headaches/migraines every day and spoke to 2 other people who were having to go to doctor because of the same issues every day. Nobody wanted to bother trying to speak to management about it. If you were to speak to management, I imagine they would have just said well that's the job, we can't do anything about it. The lines are busy. Even though they had people doing literally nothing all day on lines that are dead. They could rota people on and off the busy lines so people get a break, but they won't do that because this is the 'treat' for no quitting within 6 months. Everyone else is disposable. It's only young women who work in the contact centre, so you can kind of see why it might be so cliquey.