26 mag 2017
Risposta di Sixt
9yThank you for your review. We are glad that you were satisfied with the commission structure as a Rental Sales Agent with us! What really separates Sixt from any rental car company is the positive customer service experience. We strive to make every customer feel as if they are in a 5 star hotel and our Rental Sales Agents and Customer Service Associates are a huge part of that. As an agent you have a lot of leeway to to go the extra mile for our customers. Without our customer loyalty we would not have revenue so this is always at the forefront for us.
We are concerned about your comment regarding management. Fraudulent activity is not condoned and we have zero tolerance for it. This is a fireable offense and will not be encouraged by any manager. We will further investigate this concern. Our Area Managers are focused on management development and are dedicated to facilitating a great environment for our employees and and customers alike.
Similarly, motivation is provided through coaching techniques and incentive based friendly competition among agents and associates. Although the sales position can be stressful because you are meeting goals, we try to make the process as fun and rewarding as possible!
Finally, Sixt is focused on innovation. this is imperative for our business and clearly seen through MyDriver and other services that have pushed us beyond our competitors. We are consistently updating policies to match the times and also support our customers. After 6 years in the United States Sixt has grown significantly and our people also reflect this. Many employees that have proved themselves in entry level positions are now managers, not due to favoritism but because of performance.