Lack of discrepency and no communication - Recensione dipendente - Call Center Representative presso Sixt

1,0
21 giu 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I worked for the UK reservations department (Call Centre agent) which overlooked the reservations operations. The great thing about working in this particular department is the sense of being part of a united team. The team in general are quite close and tend to spend time outside of the work place setting. There is also a great sense of multiculturalism as the team is primarily made up of people from numerous backgrounds such as India, New Zealand, Australia and Canada. Working in this particular department allowed for a more relaxed atmosphere in comparison to a typical German team. Oftentimes there is a sense of being in a cultural bubble whereby the team would actively create a fun and enjoyable work environment such as a sharing of food such as candy, food and party plans- much different to a German setting where people tend to come to work for the work and not intermix their social life and work. The management are generally quite helpful in regards to specific needs required such as having a day off due to parenting issues, sickness and general request.

Svantaggi

Being such an old and established company, Sixt has very traditional concepts of work and worklife. As noted above there is generally a clear comparison between the German colleagues and that of the UK colleagues. There are often issues between the teams that stem from this cultural difference such as the UK team generally more relaxed in regards to punctuality whether it be for lunch (a limit of 30mins for a midday lunch break) or when the shift is to start (even with a genuine reason such as train delay etc), whereas the German colleagues come to work for the sake of work -even if there is an issue they encounter they just accept it (but later complain incessantly about it outside work). A major problem with Sixt is that there is no discrepancy between management and the workers. There are oftentimes problems with payments such as bonus schemes not being clarified; work expectations not being advised and a general sense of feeling of being 'replaceable'. Sixt is essentially plays a numbers game. If you do not meet the requirements (despite not being clarified to be begin with) that they will easily replace you with someone else as they have a tendency to high turnover of new employees. The UK reservation team is almost always made up of new team members less than six months since starting. There are hardly any team members older than 1 year who have been with the team. Sixt has hardly any employee benefits. They hardly, if every, provide any milk or sugar for the coffeee machines. Water fountains often dry up and there are several days where water is only available from the kitchen or from the toilet. There are no BVG ticket schemes nor do they have regular social events.

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Risposta di Sixt
8y
Thank you for your review regarding our reservations team in the UK. We are happy to hear that you are enjoying the fun culture that your team and managers facilitate! To address your concerns, it is not our goal to make any of our employees to feel like just a number. We provide coaching for those that still have room to grow in their role and promote an open door policy if employees are struggling or have concerns. Of course, in reservations and in front counter sales there are additional monetary incentives involved so we do have expectations as far as meeting goals. Sometimes a certain role may not be the best fit for an employee if after continuous coaching, expectations are not being met. In this case we need to find a solution whether it may be a different position, etc. Also, many new countries may not have the expansive benefits package to start. However, there is room for growth with everything! For instance, the U.S. has only been in operations for 6 years, and are now able to provide a more expansive benefits package this past year in 2017. There will be growth! We encourage you to reach out to your local HR department to address your concerns that are listed. We are dedicated to improving and your responses can allow us to further investigate.

Esplora altre recensioni su Sixt

5,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A lot of employee engagement

Svantaggi

Base pay could’ve been better

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Risposta di Sixt
3w
Dear former employee, Thank you so much for taking the time to share your feedback! We're happy to hear that you experienced strong employee engagement during your time at SIXT – building a connected and motivated team is something we truly care about. We also appreciate your honest note on base pay and will take this into consideration as we continue to develop as an employer. If you'd like to share any further thoughts or details, we'd love to hear from you at talents@sixt.com. Best regards
4,0
31 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Steady pay and hours but the work is busy some days.

Svantaggi

Depending on branch and setup you work outside and deal with weather in your locale.

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Risposta di Sixt
3w
Dear employee, thank you for sharing your experience with us in Phoenix! We're glad to hear that you appreciate the steady pay and hours at Team Orange. We hear your feedback on outdoor working conditions – we understand that weather can be a real challenge depending on the location and setup, and we continuously look at ways to improve working conditions for our teams. Thanks for being part of Team Orange! Best regards
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