Vantaggi
Over the last few years I have seen Slack's senior leadership continue to make significant investments in the Customer Success Org. These investments have allowed us hire strong leaders and ICs away from some of the best SaaS companies and consulting firms in the world -- Salesforce, IBM, Google, Accenture, Deloitte.. the list goes on. One of the most gratifying things about working in CS at Slack is that our team has a material, measurable impact on revenue growth. We are recognized not just by our own department heads, but by our CEO and executive team for the work that we do and the impact that we have on driving mature usage of our product. Beyond that, the people here are truly great - smart and driven, but also human. This isn't just in CS, but x-functional teams that we work with as well. There is a genuine camaraderie that exists across the whole org, and it makes coming into work fun.
Svantaggi
The team has grown a ton, so the usual growing pains. Nothing that isn't expected when you're in hyper growth mode.