Vantaggi
The clients and achieving good skills.
Svantaggi
Like others have stated, you get what you put into it, until they burn you out because their business model is so archaic that few people's passion for the job can overcome the whiplash, head spinning direction, knee jerk reactions and decision making based on emotional suspicion rather than logic and well thought out processing of information. If you need me to more specific, it's everything. Because of this, the Managers and Area Supervisors who work in centers are set up to fail because their exceptions are very generalized and rarely clear, which trickles down. The other problem is selling products and services to clients online, which affects the paychecks of all staff members. The response from the CEO and Director? Sell more, give them better service and they won't buy online...despite the fact that the company markets to them online, with cheaper prices and we are not able to match them in center. You can draw your own conclusions on how that effects employee moral and how everyone (but the CEO) makes their living.