Disappointing - Recensione dipendente - Customer Success presso Smarsh

The company is facing a severe micromanagement issue, and the employees are being overworked. There is a lack of investment in the product, and the RTO was a disaster. While there is a focus on making money, the absence of a sustainable plan to achieve this is evident. The leadership team's myopic focus on short-term gains is jeopardizing long-term investments, and customers are starting to take notice.