Stay far away. - Recensione dipendente - Outside Sales Representative presso Smarthome

Fast paced environment that works to advance.

Market conditions and market constraints.

Easy to get hired to CSR position and the men and women who work in that department (only the other CSRs) are awesome. Not every day was a bad day when working with them. Great office culture despite all upper management would try to do.

Where do I begin? I suppose as a CSR rep, it became very disheartening to see just how little this company cared about its customer satisfaction. Sure they have a decent BBB rating but it is only there because of how much effort they put into damage control as opposed to prevention. There is also very little respect shown to that department. Products that you are asked to troubleshoot are often poorly made with very little support provided, yet upper management refuses to acknowledge this. Direct supervisors (with some exception) are chosen based on how well they can boot lick with upper management rather than skill, ability or qualification. It's almost as if the decision is made based on the fact that they have been there for some time and answered a customer call once a few years ago. Their idea to reduce an atrociously high call volume and wait time is not improving products, hiring more techs or providing better training, but monitoring the CSR department with cameras, scheduling breaks, monitoring email activity and not listening to input or suggestion from the department.