too many changes - Recensione dipendente - tecnical support specialist presso Smartsheet

3,0
21 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

managers are nice renite wirjubg us giid

Svantaggi

constant changes to product so customers are annoyed

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Risposta di Smartsheet
1mo
Our flexible working model is built with the employee in mind, so we’re so glad that you’re enjoying it! We make regular updates to our product to ensure that we evolve with our customers' needs and ensure that we are best in class. Thank you for your review!

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5,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Time schedule was very good for work

Svantaggi

Employees were okay i like them

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Risposta di Smartsheet
19h
Thank you for your kind review! We are so sad to see you go, but happy that you had a great experience working here and we wish you the absolute best in your next chapter.
1,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Svantaggi

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
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Risposta di Smartsheet
15h
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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