Brain drain and new management destroyed what was once an amazing place to work - Recensione dipendente - Software Development Engineer presso Smartsheet

2,0
13 ott 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are lots of passionate people who genuinely care about the quality of the product and customers. The stock price has been doing well, and the ESPP program is very market competitive. Bellevue location is adjacent to the Transit Center, which is great, since there isn't available parking.

Svantaggi

A story I used to hear from several co-workers was "I know in tech people typically move from job to job every few years, but I could genuinely see myself staying here for the rest of my career." I don't hear that sentiment anymore. Over the last year or so, a large number of veteran people who made Smartsheet the thing it is today have departed the company, with some key people not by choice, due to changes in strategy for the company. Some exciting upcoming projects were scrapped, in part because the people who were necessary to accomplish those projects are gone. The concept of technical managers who also write code is gone. Managers who deeply understood the technical complexity of our systems are largely gone now, having departed or been assigned other roles. Our strong independent QA team is now absorbed into development, and the managers who used to have the political clout to push back and say no to cutting corners have been reassigned or have departed the company. The general sentiment is adapt to the new way or "good luck with future endeavors" - a statement our CEO has replied with on another review here on Glassdoor that shared a similar sentiment. I'm not arguing that the decisions of management haven't been effective - one need only look at the company's growth in size and stock price to see that it has. And certainly not all of the departures have been bad - we've had a wildly successful IPO, and some people just don't need to work anymore - a testament to how amazing Smartsheet has been. But as a place to work now, where you will spend the majority of your waking hours, you probably want a place where you can be proud of your work, and where you can think of management as the people who help facilitate your personal career growth and success. Where you can be free to be an advocate for quality without fear that doing so will harm your prospects for career advancement. Where ideas can flow freely, and you can be free to explore new technologies and improve experiences for your customers beyond the Minimum Viable Product.

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Risposta di Smartsheet
6y
Our team continues to be our greatest asset. As you point out, many are passionate, care deeply about our product and customers, and make Smartsheet a compelling place to work. As we grow, change is inevitable. While we must ideate and adapt to lead a category, this evolution is guided by our purpose and values. I encourage each employee to embrace change, while continuing to surface ideas and recommendations that challenge the status quo. It’s also my expectation that all employees, no matter their role, are living our values every day. It sounds like you may have had some experiences where this was not the case. I strongly encourage you to speak with your people manager, HR Business Partner, or reach out to me directly to discuss further. One of the highlights for me each quarter is our 5-year employee anniversary gatherings in which we share stories and discuss what we’re looking forward to. I’m pleased to report that a great number of these tenured employees, are very much present and leaning in. --Mark Mader, CEO

Esplora altre recensioni su Smartsheet

5,0
25 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Annual Bonus equal to approx. 10% of income Promotion opportunities Flexible schedule Generous PTO/Sick time Paid Holidays

Svantaggi

Recent constant changes at current Metrics weighed too heavily on career High workload, expect to carry a backlog

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Risposta di Smartsheet
6d
It's so great to hear that you're enjoying our benefits and development opportunities, but also apprecaite that you've highlighted some areas where we could improve. As we continue to refine how we measure success, we take your feedback seriously and want to assure you that our priority is ensuring our targets are fair and realistic. Thank you for your feedback and all of your hard work here!
1,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Svantaggi

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
avatar
Risposta di Smartsheet
6d
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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