Terrible - Recensione dipendente - Customer Success Specialist presso Snapsheet

Thank you for submitting a review and providing feedback on your experience here at Snapsheet. We want to ensure a positive employee experience for everyone who works here, and we are always seeking ways to improve. Snapsheet does not tolerate unfair treatment or harassment in the workplace, and findings of any such actions are grounds for termination. If you or someone you know is experiencing discrimination or sexual harassment, please reach out to your manager, a member of the People Team, or utilize our hotline to report these incidents immediately. We will take swift action and run a full investigation on any claims made. To address your other concern, quality customer service is a top priority at Snapsheet, and our QA team exists to help our Customer Success Specialists provide the best care possible to anyone who calls in to our teams. During times of high stress, as when someone gets into a car accident, it can be easy to forget the things that may seem to be common sense. Our QA team is there to provide you with best practices in our customers’ hour of need. Although there is always room to improve, the development of these quality metrics is a stepping stone in the right direction as we strive to provide the best customer experience.