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Half of these “5 star reviews” are fake and requested by leadership. Two years ago the company valued their employees and had unlimited PTO Extremely high turnover – there are about 5 employees that have been there for 1.5+ years Turning into a regular call center with pay for new hires dropping below $18/hr Managers do not know how to manage, only know how to ask for more work with no incentive Only about 2 team leads know how to make minimum quality goal of 75% Two leads stay on their phone and sigh when you ask them to do their job Fired the only other lead who actually cared about making sure people understood the 'ever-so-changing' process HR and senior leadership trading “favors for favors” Crap promotion system where they value tenure over knowledge Hard to switch departments -- career advancement extremely limited