Snapsheet: A rollercoaster of emotions - Recensione dipendente - Customer Success Specialist presso Snapsheet

When you start working at Snapsheet you are forced to work their horrible 10am-7pm shift. You are not given a choice when hired, if you want a job at Snapsheet you are reduced to working these grueling hours for over six months until they decide they can offer you a shift change. Six months isn't even a hard time frame of working the late shift, some employees are waiting up to a year for a shift change to be offered. At that point, employees have to request a shift change, but their managers will not respond right away with an answer. The 10am-7pm shift made me feel awful and it messed with my lifestyle. When I wanted to work the earlier shift, it took management a month to tell me I couldn't because of the CSO team I was on. This took a toll on my mental health, I felt like Snapsheet did not care about the well-being of their employees. It was very insulting. I started to see it with how they treated everyone in CSO, not just me. It's upsetting that this company asks you to adapt to their ever-changing processes and business needs but they will not adapt to their own employees' needs. Managers in CSO are all different. They do not seem to adhere to the same expectations, disciplinary actions, or management style. Basically, you have cool managers and strict managers. Promotions seem to go to management favorites. You will see hard workers get passed up for promotions but instead see the person that doesn't know how to do anything get promoted because they know how to grovel to management. It's very sad and disappointing. Snapsheet treats their CSO department, for lack of a better word, like "bottom feeders." We are not given unlimited PTO like the other departments. We have to log in when we use the bathroom, which is so demeaning and invasive. If we do request time off, it's such a racket with managers and department heads. They do not make it easy, which is very frustrating. QA brings down morale and does not align with good accolades you get from your managers. QA is not consistent with their audits and they are very subjective with their feedback. They do not like getting feedback themselves about how they run their department. The work is easy, outbound/inbound calls, sometimes customers and shops are rude but you get through it. It is still a customer service job. Once you get used to types of calls you are assigned to do, they change your workflow out of nowhere. QA would then will give you a bad audit that first week of your new workflow, there is no grace period to get used to your new assigned work. It was unfair and upsetting to see QA tear apart your calls. They had a Saturday shift rotation which was infuriating. I don't care if get a random lieu day off during the week, I don't want to be downtown on a Saturday. I want two consecutive days off in row to mentally decompress from the grueling days of Snapsheet. ALSO, they don't give you desk drawers. you have you things just under your desk with privacy or protection.