Vantaggi
There are many possibilities for luxury training, diversity training and Front Office Operational training. Employees who work in Front Office operations will be provided uniforms [size and condition may not aways be in suitable condition]. One meal is provided for, albeit if you have any dietary restrictions you should bring your own food. Certain members in management are approachable and may even offer to mentor you.
Svantaggi
Front Office: litigious application of employee handbook rules. Certain management personnel seem friendly enough, but they are constantly seeking new ways to calmly extract information from you to later use against you. Concierge: you may be expected to perform duties of Front Office, thus blurring the line or responsibility and function. Don't expect much advancement in incorporating technology into the guest experience. Everything rests on Medallia, Sofitel's metric for guest satisfaction. And when a guest is dissatisfied, but doesn't explain why? Well, it will naturally be your fault, non? Also, be cautious when dealing with HR: they may attempt to detain you placing you under duress if you are in the process of termination or a forced resignation. Avoid signing anything unless you are fully aware of the implications. Beware!