Sopro

3,0

2 lug 2025

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Occasional outings paid for by Sopro good for team bonding. When I joined, there was a good culture and events including Pride Month quiz, Movember quiz, work nights out etc... The team in Skopje work very hard and are usually very supportive/helpful. Ping pong table in the office. Food and beverages provided daily in the office. Good location in central Brighton. Excellent marketing team. Thought leaders in the lead generation space. Feels like you are truly at the forefront of innovation. Some very knowledgeable, talented people in the business.

Svantaggi

Events/outings don't happen as often as they used to when I first joined so little team bonding activity. Pride Month quiz this year was cancelled due to lack of funds/turnout. Heavy work load. Everyone is always stressed. Constant client churns make achieving personal targets/KPI's difficult. No HR team in UK - all based in Macedonia. Makes it difficult for them to be aware of the goings-on in the Brighton office due to location and potentially culture. When I joined there was a great L&D staff member who was made redundant. No investment into L&D since. Constantly evolving technology can make it difficult for Customer Success to keep up. Rollouts are not thoroughly explained to CS staff who are largely left to piece it together for themselves. Lots of bugs make it difficult to work with clients who have high expectations. Clients expect ROI quickly. The Sopro model (when it works) does often take time to generate results. Puts pressure on CS team. Sometimes sales will sell unrealistic expectations to the client that put CS in a tough position. Sometimes misalignment of CS KPI's and Ops KPI's make the relationship difficult. Limited staff presence in the office means you rarely see people face to face. Promotion only possible after 18 months. Turnaround time for clients can be slow - makes relationships difficult. Competition in the market makes Sopro an expensive option - makes client's demand more. Expected to manage approx. 20 clients (or more) at any one time. Each will have their own bespoke marketing strategy, which can be a lot to manage. I believe Operations staff may have more than this...

Risposta di Sopro

11mo

Thank you for taking the time to leave such a detailed review and for reflecting on both the positives and the challenges during your time at Sopro. We're pleased to hear that you valued the culture when you joined, as well as the sense of innovation and the dedication of the team. The events, team atmosphere, and collaborative spirit are things we’ve always aimed to build on, so it's encouraging to know they stood out to you. We recognise that the past year brought significant change, including a period of restructuring, which we were open about across the business. These decisions were difficult but made with the aim of ensuring long-term stability. We’re now focusing on rebuilding in key areas and are currently in the process of strengthening support across all locations. As a P&C team member, we are well aware of the importance of having a colleague in each office, and while we tried filling in the temporary gap in the People & Culture team in the UK, that is something we were actively addressing in the background and should not be the case soon. Workload and pressure are areas we continue to monitor and review., since we know how important it is for teams to have the capacity and support to deliver quality service without compromising wellbeing. Thank you again for your contributions and for being part of the journey. We wish you all the best in your next role. - Sopro

Needs improvement - Recensione dipendente - Customer Success Manager presso Sopro

Esplora altre recensioni su Sopro

Aziende seguite

Ricerche di lavoro