Busy startup - Recensione dipendente - Customer Success Manager (CSM) presso SoundCommerce

2,0
17 ott 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great people, and interesting clients

Svantaggi

Tech debt feels impossible to resolve, and after two rounds of layoffs there are few people left to work through the backlog

Esplora altre recensioni su SoundCommerce

5,0
14 mar 2024
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great teammates Strong product Good strategy

Svantaggi

Small team/ limited available resources

2,0
20 set 2022
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Very energetic CEO with an excited vision of what the company can become

Svantaggi

The company is built on a promising dream but when it comes to execution, the mark is significantly missed. The customer base has been sold on the promise of a revolutionary product that will simplify their tech stack and data while putting the administration into their hands. In reality, customers repeatedly rely on a team of people at SoundCommerce to meet their needs while product roadmap and execution continues to get mixed messages and conflicting priority; this then trickles down to the GTM teams not having a structured product to rely on for marketing, selling, implementing, enabling, supporting, or successing. Culturally, well, there really is no culture. There is no unifying vision and interactions, particularly meetings, seem to be all over the place in terms of structure and expected outcomes. There are a number of promising people who work at this company but the overall lack of organization and clarity squanders the talents that they have right in front of them.

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