Solid Company to work for! - Recensione dipendente - Enterprise Account Manager presso Southeastern Printing

Leadership provides the tools needed to do the job and proactively invests to keep the company relevant and competitive. You can make an impact if you're a problem solver and creative thinker, The measure of a company is not necessarily they never make a mistake, but how they react when a mistake is made. The company always does the right thing for their customers.

While the staff is dedicated and experienced, more young, bright minds who are hungry to learn and establish a career are needed.

I don't have any since I wasn't there long enough.

I joined Southeastern Printing under the understanding that I was being hired as an Enterprise Account Manager in a support-focused role working alongside the sales team. Unfortunately, the expectations of the role appeared to shift significantly after I started, without any clear communication to me. Despite providing nearly three weeks’ notice before my start date, the company seemed unprepared for onboarding. There was no structured training plan, no clearly defined responsibilities, and very little direction regarding what success in the role would look like. Most of my first several weeks consisted of shadowing employees whose responsibilities had little connection to the position I was hired to perform. I repeatedly asked for more information about the accounts and clients I would eventually manage, as well as clarification on my role and expectations, but was consistently told I would learn more “in time.” That clarity never came. Instead, after weeks of largely unstructured shadowing, I was brought into a sales meeting, introduced to the broader sales team, and then terminated immediately afterward. The reasoning given was especially confusing considering the hiring process I had already completed. One of the individuals involved in the decision, Franz, stated that he did not believe I was “eloquent” enough to communicate with clients. This was difficult to understand given that I completed four interviews with the company — including interviews with him directly — so my communication style was already well known before hiring me. I also hold an MBA and have spent more than 10 years in client-facing account management roles successfully working with corporate clients. There also seemed to be criticism surrounding my participation at a conference I was added to at the last minute. However, I was specifically told I would be attending in a support capacity to assist at the hat station, not as a commissioned salesperson responsible for prospecting or closing business. I was not provided with talking points, sales training, or guidance on how the company wanted services positioned to attendees. Since I was not a commission-based employee and had been instructed that my role was supportive, I referred interested prospects directly to the sales representatives present at the event. The most frustrating part of the experience was the lack of alignment and communication around the actual role. The position I accepted as a support-oriented Enterprise Account Manager appeared to evolve into an Enterprise Account Executive/sales hunter position after I was already hired, but without that change ever being directly discussed.