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Southern Vacation Rental

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Sad place to work - Recensione dipendente - Guest Services Manager presso Southern Vacation Rental

1,0
19 feb 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Offered good money for the position. Had lots of beautiful properties they managed. No two days the same. Lots of perks and incentives.

Svantaggi

Hiring and firing all the time. Enormous amount of guest complaints. Not enough staff on weekends when most service is needed. Never get the opportunity to use the perks or have to jump though a lot of hurdles to use them. Salary means always 55hrs/week or more. Upper mgmt seem to always be hobnobbing with property owners and don't care about guest experience. "Good ole boy system".

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Risposta di Southern Vacation Rental
7y
Thank you for supplying your review on the organization. We know that this line of work is far from easy and in the Guest Services department there are complaints from customers. We strive to get guests the attention they need to make their stay better.

Esplora altre recensioni su Southern Vacation Rental

5,0
29 nov 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work environment Management support Great team Wonderful business model

Svantaggi

There are no cons to my position. Thankful for the challenging and rewarding work.

2,0
18 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Decent benefits -Work from home flexibility -Ability to write your own paycheck

Svantaggi

– Zero acknowledgment from upper management, while they actively took credit for my (&others) work and results. – Multiple roles were eliminated and their full workloads were pushed onto remaining employees with no additional pay. Over two years, 4–5 positions were cut and their responsibilities were dumped on me (and others), turning a 40-hour week into a 70-hour one — yet quota expectations stayed the same. – Operations managers were put in charge of the sales department despite having no sales experience and no understanding of the sales process. Having operations write the sales pitch and training materials for sales executives (also policing & forcing its use) was completely misaligned with best practices. – When I left the company, my entire pipeline of sales was suddenly “cancelled,” despite maintaining a cancellation rate below 2% for years. This happened to many other sales employees as they left as well. -My integrity was challenged when the service I was selling repeatedly failed clients, forcing me to question whether it was ethical or aligned with my values to continue promoting something with such a high failure rate.

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