Smoke and Broken Mirrors - Recensione dipendente - Dipendente anonimo presso Spectrio

Remember the joke from American Psycho about “murders and executions” being misheard as “mergers and acquisitions”? That’s Spectrio in a nutshell. Their business model is to acquire as many companies in any semi-applicable industry as possible with no execution plan for fully integrating the acquired platforms or staff. Spectrio is collection of dozens of unique platforms/companies that are basically held together by popsicle sticks and chewed gum. No one at the top tiers of the company has basic knowledge of what these products do, let alone how they function. That lack of knowledge extends to the sales team, which is ironically the only department where one can see success. Account Managers are solely revenue driven. Once they’ve closed a deal with a customer, they’re encouraged to duck and run. This not only leads to low-quality customer experiences, it more often than not results in greater burdens for customer service and support staff who have to bear the consequences of account management misinformation. While they over-staff the sales teams, they are simultaneously bleeding employees who support the platforms (tech, support, customer service). Despite pleas from these teams’ managers, they will not hire staff to replace them. Responsibilities of departed employees are placed on the plates of existing staff who are already working beyond full capacity. With no primary platform determined and technical staff from each of them leaving in droves, it seems like they are in a race to see which platform dies last and declare it their premiere product. To bring it all together, the C-Level team is comprised of people with no experience in the industry who have been on-board for less than a year. This type of business model is designed to demonstrate fast-increasing revenue via acquisitions, high sales numbers, and low administrative costs (refer to the above) so that it can be quickly sold to the next bidder before its ultimate implosion. Their intention is not to invest in their employees, it’s to make a quick buck off of their underpaid and overworked backs. Benefits packages are laughable. Any employees who make a livable salary choose to purchase health insurance outside of the company. Same with the 401K plan. There is a rewards platform where your coworkers can publicly award you pennies with GIFs attached to them to distract you from the realization that your hard work should result in a pay raise, not a $25 gift card to Olive Garden. In summary, human capital is the most dispensable asset at Spectrio. There are countless talented and valuable employees working there, but there is no opportunity for them to grow or develop in this shell of a company.