Vantaggi
Made good money from hourly. The benefits were very good.
Svantaggi
Lots of workplace drama. People who should've been fired for harassment, theft, and stalking had no repercussions. Was constantly yelled at by customers and bad mouthed by some mangers. The store position took a lot of hate as there is no communication between stores and call centers. Call centers would force you to break business rules or face repercussions for customers then your management would get mad. Also same management would not provide advice on how to correct what was wrong so you could succeed. you would lose sales even when following the business rules because the store managers force you to break the rules so customers will be happy and then get mad at you. Hr provides only some assistance of mediating any of it. When customer are aggressive verbal or physical you still have to power through as management may not do anything. Lastly even when pushing your sales, coworkers and other people can take them from you as well as not be able to make any sales in poorer communities as even minimum numbers met does not guarantee any good amount of commission