There is a disconnect with Charter leadership and brighthouse, the sales channel specifically. It went from a team environment to being micromanaged. The market is different and Charter is not embracing the fact that we are bigger now there is more competition and the customers have options, specifically in suburban /urban markets. This is not the country. From a sales representative point of view it does not feel like a merger but more like a hostile takeover. It doesn't feel like the sales team is being invested in, and we are the face of the company. The commission plan is not competitive either, hopefully they adjust. Good customers have choices and so do good employees.
