Work/Life imbalance - Recensione dipendente - Customer Service Representative presso Spectrum

Ever changing metrics, it’s hard to move up, there’s absolutely no work-life balance in the company. From field techs working from 7a-11p, dispatch working the same hours, customer service is 24/7, retail is now having longer hours due to mobile launch. Sales and Sales Support is also working long hours; it’s nearly impossible to achieve a balance. Dealing with abusive callers Dealing with the stress of making rank as stats now Dealing with influx of self-installs with AHT of 8mins The point is there’s more cons than pros and I find myself at a standstill.