Not a single person there (except maybe the trainers - shout out to Kim) care about you. Every other member of management treat you like a robot. Don’t you dare have a family emergency because they will guilt you and treat you like crap when you have to take off time for it. Very hard metrics to meet especially with a job designed to fail. They expect you to try to sell mobile service to customers calling in to cancel their tv/internet services (how does that make any sense?) Customers are angry and mean because the companies prices are outrageous. You’re expected to and encouraged to be unethical and lie to customers to sell. FREQUENTLY i was told i was “taking money out of my own pocket” if i would provide a discount (that i was allowed to provide) to a customer who could really use the financial help (think: elderly people on social security) and was told to assume every person was “playing me” with a sob story. Would be hounded every second of the day and was not trusted at ALL. metrics are sent out and hounded on every hour and when managers ask you what your goal for the day is, no matter what your answer is, it’s not enough. over half the call centers caught covid on several occasions due to a lack of care (and then you were expected to come to work OR ELSE unless you had a positive covid test.) once the CDC recommended 10 days are up, you’re expected to come back to work even if you’re still showing symptoms and are discouraged from re-testing. You literally sell your peace for the money, and for some that’s fine. I used to think I could do anything if the money was right, but I was proven wrong here. Panic attacks between each call.
