Vantaggi
You got benefits. I made some great friends there.
Svantaggi
One of the things I see the sales side of Spectrum is stating how we give poor customer support. I could not agree more. As a technical support agent I cover phone, cable, internet. As they expanded I was very limited one what I could do. and I had calls constantly. There was not break between calls. The metrics are insane and the quality of of training became terrible. You apologized for sucking and hope to get them off the phones rather than resolve the issue. Which was not originally like this. You had tools and knowledge to resolve the customer problem but they downgraded the staff to taking the mental brunt of customer's dissatisfaction. Nothing was resolved. They refused to have people work from home when the pandemic hit unless you were sick and they expected us to still some to work with most of Texas shut down from the severe winter storm 2021. They made it difficult for certain employees too move up in this department. From what I have heard they have complete downgraded the department and employees to being cell phone support. This is not a surprise. I never realized how miserable an depressed I was working there until I quit. It felt like a big burden was lifted.