Vantaggi
The clients were the best part of this job and the interactions I had were great. This was a nice place to work about a year ago. Recent acquisitions in management have shifted that experience.
Svantaggi
Management does not care about your career, your advancement, nor you in general. On call rotations were frequent due to having too few techs and on call "pay" was bad. Substandard security practices for client systems, and nothing in place to rectify this. Clients are realizing that IT can be better and are leaving. They will tell you your safety is a concern and all onsite visits are suspended unless critical, and the following week they will send you out into a pandemic to fix a printer. When you raise concerns about your career and the direction of it at Spectrum, you will be told by the COO that if you don't like the way things are, you need to find another place to work. Benefits were adequate, and pay is on par with most MSP models, but there are better places to work and enjoy IT, this is NOT one of them. Making money is fun, but shouldn't come at the expense of your client's needs, your employee's career goals, or your integrity.