Friendly employees, incompetent management - Stop gap opportunity at best - Recensione dipendente - Customer Service Representative presso Spokeo

1,0
4 nov 2011
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Free lunches, company events, nice office and location. Employees are all of a relative age, making it very easy to get along with your fellow peers.

Svantaggi

Passive aggressive management that is completely disorganized and flies by the seat of their pants. Policies and procedures change at the drop of a hat, leaving employees vulnerable to honest mistakes which management will come down on like no other. Severely insufficient pay for the level of work expected out of its employees. Benefits extended only to a select few employees very high on the company ladder. Shady corporate policies which leave the CSRs open to attack from justifiably angry customers.

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5,0
10 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good company culture and good people to work with.

Svantaggi

401k matching stops and less bonus.

1,0
26 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Svantaggi

Whoops, just read the above

1
avatar
Risposta di Spokeo
6mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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