Vantaggi
Some flexibility with hybrid work. Tuesday basketball was a great way to meet people across different teams and get a workout in. There are some talented and genuinely good humans at Stake. Bull Run is a cool way to bounce ideas around and meet colleagues from other departments. The co-founder/former CEO was pretty accessible and seemed to take a genuine interest in qualitative insight from customer conversations. Overall Stake is a great product for most of its customers.
Svantaggi
Customer Success is mostly a dead end role at Stake, IMO. A few people jumped from Customer Success into other teams like Product, Data, Ops, a few years back when Stake was a much smaller company in hypergrowth mode. In more recent years, high performers in Customer Success have simply been stuck in a career cul de sac, or have left to pursue better opportunities elsewhere. Under the current customer success leadership, several well respected people in CS have been fired, managed out or quit voluntarily, and not one person has meaningfully progressed their career. This speaks volumes IMO. It is really customer service rather than 'customer success' in the tech sense. Even as a 'Senior' CSM, you have to man the phone lines all day. It makes it hard to get through more impactful work when you have to answer the phone every 5 minutes to help customers log in or explain why their KYC verification is delayed. Micromanagement. One on ones in CS were mostly spent reviewing the minor wording of your responses over email or over the phone to customer queries. Job security. Stake has a history of mass layoffs when the market is down and their customers are trading less (such as in the current cost of living crisis).
