Some room to improve - Recensione dipendente - Client Services Manager presso StarCompliance

It has been a great experience joining StarCompliance. From the onboarding to the ramp up process, they have been helpful and attentive.

None so far, it has been a great experience.

- Long term direction & c-suite leadership making right decisions - Great early career experience working with a series of ross-functional and international teams - Lots of exposure to both higher-level business strategy and technical concepts if you're willing to look for it

- Occasional conflict between stuck-in-their-ways middle management & senior leadership that results in mixed signals for most employees. - Mountains of tech debt - Client retention is very high because product is very difficult to off-board. Led to large numbers of unsatisfied customers reaching out to an already struggling client services department. - Product/Industry comes with a very high learning curve. Employees had a fairly high turnover rate. This led to problems with spending tons of time to train employees only for them to leave shortly after they became self-sufficient. Over time, employees felt less incentivized to train incoming employees and compounded the problem. Huge drain on morale. - No formal internal training - Continued selling products to clients that straight up did not work (political contributions search) and punting the problem to the CS team to deal with the fallout. - No QA team - Limited opportunities for career growth within StarCompliance