4,0
28 ott 2016
Dipendente attuale, più di un anno
Phoenix, AZ
Consiglia
Gradimento del CEO
Pronostico commerciale
Vantaggi
State Farm has good benefits and good people. There is an extensive training program.
Svantaggi
The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.