It's like going to jail - Recensione dipendente - Customer Service Specialist presso Stellar

1,0
4 set 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

None - this is a horrible place to work

Svantaggi

Everything - horrible managers and team leaders with no idea. Ridiculous office practices. Worked at the Maroochydore QLD Call Centre - horrible management that treat staff like dirt even when you are a high achiever. You are only as good as your last phone call. You are micro managed to the last 30 seconds. The customers are often rude and demanding. Stellar takes the attitude that the customer is ALWAYS right no matter what and does not support the staff. Managers will walk straight past you like you don't exist. Pay is ridiculously low for what you have to do. We were told on the 3rd day that managers and team leaders are NOT your friend and we were told not to socialise with them. They outright stated that the managers and team leaders are only there to drive us to target. I've never experienced this culture before. I am quite highly skilled and qualified and so HR lied to me to get me to join. Lied about bonuses and lied about advancement. I hated every day there and began looking for other work after the third week. I don't even include my short stay with Stellar on my resume. Avoid avoid avoid unless you absolutely NEED a job. Will take anything. Like to be walked all over and have no career aspirations.

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5,0
3 mag 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

nothing went as expected, they sucked

Svantaggi

they are horrible and wont go back

3,0
29 ago 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You could read books or various other quiet activities between calls, and you didn't have to deal with customers. There was almost always overtime available. Most shifts were either early or late in the day, and you had the same schedule every week.

Svantaggi

The company seemed to have unrealistic expectations for what the captioning agents were capable of doing with the software provided. Confused or ineffective Team Leads may have been a significant factor in this problem, and that confusion/ ineffectiveness trickled down to the Captioning Agents. Problem reporting seemed to be a big area of confusion among TLs and Agents. You could have a full day of excellent calls but with one mildly bad call, and that would be the only call that was scored for the whole week. There were also situations where excellent Agents would be transferred to a new computer, and because of that transfer and software issues, that Agent's scores would tank out of no fault of their own.

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