Pay is good but everything else needs help - Recensione dipendente - Customer Support Agent presso Sticker Mule

Communication with other departments is often poor and CS is usually the last to know about a new product, feature, sale, etc. Performance metrics are always changing without clear communication about the change. When the pandemic hit, there was lip service about "don't worry about metrics right now", which ended up being an empty and false statement. They praise those who do 3x the work as everyone else, provide very little positive feedback, and send surveys out to see how agents feel but don't bother to enact any change based on that feedback or be transparent about the survey results. The biggest issue - no content guidelines for what they will print. I got tired of having to help customers who were printing blatant nazi propaganda/symbols and the senior management having no issues with this. The company also put out a tone-deaf BLM statement and went silent when there was pushback from the public. Diversity and Inclusion are pretty bad here. The CS manager tries to be better in this realm but the company as a whole li slacking in this and it's not a priority. Very few opportunities to advance within the company. Above all, it felt like the CEO cared more about money than people.