Vantaggi
First month into the job was very hectic. The amount of knowledge you have to learn and execute is very demanding, but works perfectly if you know how to handle it. It was made more hectic when the first manager left. So many of us had to run the store 6 days a week due to being short staffed and the pure chaos this caused. As you'll read in most reviews of this company, the people you work with are great. I worked with some of the diverse, funny, and motivating people ever. They have brought out a lot of stuff I wasn't aware nor capable of out of me. My manager honestly doesn't feel like a manager. More of a friend that just happens to be your boss. You're trained via Apple programs. If you're doing service, you're trained specifically for that side of operations too. Serving great people who wants a great, but honest, retail experience.
Svantaggi
Head office causes a few headaches. If it's concerning a customer being unhappy, they absolutely do nothing until they personally get a phonecall with the customer screaming at them. Only then will they resolve the issue. Customers can be incredibly difficult to deal with. Work/life balance can go out of the door during Apple product launches and busy holiday seasons. Can sometimes go without lunch if store is understaffed and store is rammed with people.